Specialties	Windows Workstations Windows XP Windows Vista Windows 7 Windows Servers Windows Server 2003 Family Windows Server 2008 Family Exchange / Outlook Small Business Server 2003/2008/2011 Databases MS Access  MS SQL Server Sybase SQL Anywhere
Administration	Remote and on-site administration of the client's computers and network. Adding, deleting and updating: Users Computers Printers Software Other Devices Documenting all actions in the client's Network Notebook. Regular schedule or on an on-call/as needed basis.
Design	Determine the client's technology requirements by: Interview Observation Business Process Analysis Design a cost effective architecture to support the requirements. Create detailed drawings. Create documentation. Create client's Network Notebook.
Installation	Supervise cabling and connection of the client's network. This includes: Firewalls Printers Racks Routers Servers Switches Workstations Uninterruptable Power Supply Other Hardware Components Integrate the client's Local Area Network (LAN) into the Internet / Wide Area Network (WAN) by coordination with the client's: Internet Service Provider Connectivity Provider Drawings and documentation updated in the client's Network Notebook.
Maintenance	Remote and on-site preventive and routine maintenance of all client technology services, including: Regular Backups Disk/File Defragmentation Monitor System Status and Event Logs Move files to off-line storage Cleaning Other necessary actions Documenting all actions in the client's Network Notebook. Regular schedule or on an on-call/as needed basis.
Troubleshooting	Remote and on-site response to client problems and issues, including: Hardware Software Network Infrastructure User Training Lost Passwords Determine the likely cause of the issue. Apply appropriate corrective action. Follow-up as required. Document all actions in the client's Network Notebook.
Update	Conduct due diligence for the client on release of applicable: Service Packs Service Releases Hot Fixes Patches Other manufacturer recommendations Apply as necessary to the client's systems. Document all actions in the client's Network Notebook.
Upgrade	Implement Hardware Upgrades to the client's existing system. Implement Software Upgrades to the client's existing system. Document all actions in the client's Network Notebook.
Other Consulting	Organization Process Structure Design Work Flow Analysis Requests For Proposal (Writing & Processing) Project Management
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Last Updated: January 6, 2011